1. How do I contact BigMopHomes? The best way to contact BigMop is via email. There are numerous email addresses throughout the website, but support@BigMopHomes.com is the standard customer service email. Someone will usually respond within 2 hours during normal business hours. If you would like someone to contact you by phone, please include your phone number in the correspondence. BigMop will do its best to solve your questions or concerns. Return to index

2. Why is there a hold on my Credit Card? BigMopHomes is required to authorize but NOT charge your credit card to help prevent fraud and identity theft. This hold is generally 24 to 72 hours and it will show as only authorized but not charged. The credit card issuer is the party responsible for the time frame on the hold. They require BigMopHomes to compare information input on the website with that of the credit card issuer. If information does not match, we are not allowed to accept you as a member. This helps reduce credit card fraud and protects your privacy. Return to index

3. How do I know my information is secure? BigMopHomes.com uses proprietary database and security software to prevent any theft of personal data. When your membership is established, a database of your information will be unique to your username only. BigMopHomes staff is unable to access your private information once it is put into the system. Return to index

If your question was not answered above, please email: support@BigMopHomes.com.